Terms and Conditions – English

1. Definitions and Acceptance

These Terms and Conditions (the “Terms”) form a binding agreement between you and Emprella Spark Digital Company Technical LLC, owner and operator of SPORNATION. By using the app or website, creating an account, placing an order or making a booking, you confirm that you have read, understood and agreed to these Terms and the linked Privacy Policy and Returns, Refunds and Cancellation Policy. If you do not agree, do not use the service.

2. Operator Details

Operator: Emprella Spark Digital Company Technical LLC. Unified National Number: 7028817786. Address: Eastern Province Chamber Investment Tower, Building 3030, Al Hussam District, Dammam 34223, Additional Number 6512, Kingdom of Saudi Arabia. Email: info@spornation.com.sa. Phone: +966 50 807 0260.

3. Marketplace Role

SPORNATION is a technology marketplace enabling users to discover and purchase sports products and book services from independent merchants and providers. Unless SPORNATION is clearly identified as the seller or provider, the product or service contract is between the user and the relevant provider, while the platform facilitates listing, search, booking, payment, communication and support. This description does not exclude any statutory responsibility imposed on SPORNATION.

4. Eligibility and Age

You must be at least 18 years old and legally capable of entering contracts and using the selected payment method. A minor may use the service only under the supervision and consent of a parent or lawful guardian where permitted. If you act for an organization, you confirm authority to bind it.

5. Account Creation and Security

Provide accurate, complete and current information. We may verify mobile, email, identity or organizational authority where needed. Protect your credentials and report unauthorized use promptly. Fake or duplicate accounts intended to abuse promotions or restrictions are prohibited. Registration may be refused or additional verification requested for security or legal reasons.

6. User Obligations

Use the service lawfully, provide accurate addresses and information, attend bookings, follow safety and venue instructions, pay applicable charges and respect others’ rights. You are responsible for selecting a suitable product or service after reviewing descriptions, size, requirements, location and timing.

7. Merchant and Provider Obligations

Each provider must hold required licenses and qualifications, provide accurate and non-misleading information about products, services, prices, taxes, availability, schedules, cancellation and warranty terms, fulfil transactions professionally and on time, and comply with consumer, privacy and safety laws. The platform may request evidence, suspend a listing or restrict an account where a breach is suspected.

8. Products, Services and Listings

Information, images, descriptions, specifications, prices, stock and schedules are provided by or based on provider data. Colors or appearance may differ because of screens or photography. General information and reviews are not medical or training advice or a guarantee of sporting results. Providers remain primarily responsible for accuracy and fulfilment, subject to SPORNATION’s review and removal rights.

9. Prices, Taxes and Fees

Prices are shown in Saudi Riyals unless stated otherwise. VAT, service charges and delivery fees are displayed before confirmation where applicable. No undisclosed fee will be imposed at confirmation. Prices and promotions may vary by provider, location or time. A manifest and unreasonable pricing error may result in cancellation before fulfilment, with refund and notice.

10. Orders, Bookings and Contract Formation

Submitting an order or booking is an offer to transact. A transaction becomes confirmed only when an express confirmation appears or is sent and payment succeeds where prepayment is required. An order or booking may be refused or cancelled for unavailability, technical error, manifest pricing error, fraud risk, legal restriction or inability to provide the service. Amounts due are refunded through the applicable payment route.

11. Payments and Invoicing

Payments are processed by licensed providers or approved methods. You authorize the displayed amount and fees and must use an authorized payment instrument. Payments may be subject to verification and fraud controls. SPORNATION does not guarantee that every method is available at all times. Invoices or receipts are issued according to the transaction and the party legally required to issue them.

12. Delivery and Risk

Delivery options, estimated time and cost are displayed before confirmation where available. Provide a valid national address and reachable contact information. Delivery times are estimates unless expressly agreed otherwise. Risk passes according to applicable law and delivery terms, without limiting rights relating to damaged or non-conforming goods.

13. Cancellations, Refunds and Returns

Orders and bookings are subject to the published Returns, Refunds and Cancellation Policy, specific terms displayed before confirmation and mandatory consumer rights. Provider-specific terms may not reduce mandatory rights. Rules may differ for physical products, scheduled services, subscriptions and made-to-order or personalized goods.

14. Bookings, No-Shows and Delays

Attend at the stated time and place and meet service requirements. A no-show or late cancellation may result in full or partial charges only where clearly disclosed and legally permitted. If the provider delays or cancels, the user is entitled to rescheduling or refund under the policy and applicable law. Material changes require user approval.

15. Subscriptions and Renewal

Where a recurring subscription is offered, price, cycle, benefits, renewal date and cancellation method must be shown before subscription. Automatic renewal requires clear consent and can be stopped through the stated account or store route. Cancellation does not affect accrued rights before its effective date.

16. Promotions, Coupons and Credit

Coupons and promotions are subject to stated conditions, duration and usage limits and are not cash-redeemable unless required. Sham accounts or transactions intended to exploit offers are prohibited. Discounts or credit resulting from fraud or technical error may be reversed without prejudicing good-faith users’ rights.

17. Reviews and User Content

Reviews must be genuine, relevant to an actual experience and free from defamation, abuse, personal data or unlawful content. You grant SPORNATION a non-exclusive license to use posted content as needed to display, operate and promote the service while retaining your underlying rights. Violating content may be removed and manipulative accounts suspended.

18. Prohibited Conduct

Fraud, impersonation, payment or refund abuse, unlawful content, intellectual-property or privacy infringement, hacking, disruption, unauthorized scraping or bots, price or fee circumvention, unauthorized resale of access, and off-platform dealing intended to evade fees, safeguards or obligations are prohibited.

19. Intellectual Property

The platform, software, designs, interfaces, databases, logos, trademarks and SPORNATION-owned content are owned by or licensed to Emprella Spark Digital Company Technical LLC. You receive a personal, limited, revocable and non-transferable license to use the service. Copying, modification, reverse engineering or commercial exploitation is prohibited without written permission.

20. Third-Party Marks and Content

Merchant and provider marks, images and content remain owned by their respective owners. Providers warrant that they hold necessary rights and indemnify the platform against claims arising from their breach. Listing a brand or provider does not imply partnership or special endorsement unless expressly stated.

21. Privacy and Data

Data processing is governed by the published Privacy Policy. Providers must use user data only to fulfil the transaction and may not use it for independent marketing or disclosure without a valid legal basis.

22. Electronic Communications

You agree to receive operational communications about accounts, orders, bookings, payment and security through the app, email or messages. Marketing can be disabled through available controls while essential operational messages continue. Electronic records may be used as evidence to the extent permitted by law.

23. Third-Party Services and App Stores

The service may integrate payment, shipping, maps, analytics, login and other services subject to third-party terms. If downloaded from Apple App Store or Google Play, relevant store terms also apply. Apple and Google are not responsible for marketplace operations or fulfilment to the extent permitted by their terms and applicable law.

24. Availability, Maintenance and Changes

We seek reliable availability but may temporarily interrupt service for maintenance, updates, security or events beyond control. Features, payment methods or offers may be changed or discontinued. Material changes affecting an existing paid transaction or subscription will be addressed to protect accrued rights.

25. Fraud Prevention and Verification

Automated tools or human review may detect unusual activity, request additional verification, and delay or decline a transaction where reasonable indicators of fraud, abuse or breach exist. This power will not be used arbitrarily, and users may contact support to challenge or explain the decision.

26. Suspension and Termination

Accounts may be suspended, restricted or terminated and content removed for breaches, security or fraud risk, legal duties or non-payment. Notice and a reasonable opportunity to cure are provided where feasible, except in urgent cases. Users may close and request deletion of accounts, subject to records required for transactions and legal obligations.

27. Liability and Warranties

Nothing excludes liability, warranty or rights that cannot legally be excluded. To the permitted extent, SPORNATION does not guarantee uninterrupted or error-free operation and is not liable for indirect or consequential loss or indirect loss of profit or opportunity. Providers remain responsible for product or service quality, safety, conformity and fulfilment. This clause does not limit liability for fraud, gross fault, direct statutory breach or any liability that cannot be restricted.

28. Indemnity

To the extent permitted by law, users and providers agree to indemnify SPORNATION for reasonable losses, claims and costs directly resulting from their breach of these Terms, law, third-party rights or misuse, excluding losses caused by SPORNATION’s own fault or statutory breach.

29. Force Majeure

A party is not liable for delay or non-performance caused by events outside reasonable control, including disasters, major infrastructure outages, government action, unrest or epidemics, provided notice and reasonable mitigation steps are taken. This does not remove a user’s right to a refund for an undelivered product or service where legally due.

30. Complaints and Dispute Resolution

Submit complaints to info@spornation.com.sa with the order or booking number and issue details. We aim to respond within a reasonable period. This does not prevent users from approaching competent authorities or exercising statutory rights. Amicable settlement may be encouraged but will not unlawfully block access to a competent forum.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Competent Saudi authorities and courts have jurisdiction unless mandatory law provides another process or forum. These Terms do not reduce mandatory rights under consumer, personal data or e-commerce laws.

32. Changes to the Terms

Terms may be updated when services or law change. The updated version and effective date will be published, with appropriate notice for material changes. Amendments do not apply retroactively to completed transactions unless legally required or accepted by the user.

33. Severability, Waiver and Assignment

If a provision is invalid, the remainder remains effective and the invalid provision is replaced by the closest lawful effect. Failure to exercise a right is not a waiver. Users may not assign rights or duties without consent; the Company may transfer service operations or rights in a restructuring or business transfer while protecting user rights.

34. Language

The Terms are available in Arabic and English. In case of interpretation conflict, the Arabic version prevails to the extent permitted by law unless mandatory law requires otherwise.

35. Contact and Effective Date

Email: info@spornation.com.sa. Phone: +966 50 807 0260. Address: Eastern Province Chamber Investment Tower, Building 3030, Al Hussam District, Dammam 34223, Additional Number 6512, Kingdom of Saudi Arabia. Effective date and last updated: 13 July 2026.